Site rules


1. Parties to the agreement.

The Agreement is concluded between the online service for the exchange of digital currency, hereinafter referred to as the Contractor – for one part, and the Customer, represented by a person who used the services of the Contractor, – for the other part.

2. List of terms.

2.1. Digital Currency Exchange – automated product of the online service, which is provided by the Contractor under these rules.

2.2. Customer – a natural person, agreeing to the terms of the Contractor and this agreement that it enters into.

2.3. Digital currency – a standard unit of a particular payment systеm, which corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to a specific agreement on electronic payment systеm and its Customer.

2.4. Application – information transmitted by the Customer for use of the Contractor’s funds in electronic form and indicating that he accepts the terms of use of the service offered by the Contractor herein.

3. Terms and conditions of the agreement.

These rules are considered to be subject to the conditions of the public offer, which enters into force at the time of submission of an application by the Customer and is one of the main components of this agreement. The information about the conditions of application submission specified by the Contractor, is a Public offer. The main part of a public offer are actions made in the completion of the application submission by the Customer showing his exact intentions to make a transaction on the terms proposed by the Contractor before the end of this application. Time, date, and parameters of the application are created automatically by the Contractor by the end of application submission. The proposal should be accepted by the Customer within 24 hours before the end of formation of the application. Service agreement comes into force from the moment of receipt of digital currency in the full amount specified in the application, from the Customer according to the details set forth by the Contractor. Transactions with digital currency are accounted according to the rules, regulations and format of electronic payment systems/ The agreement is valid for a period which is set from the date of submitting the application and continued until terminated by either party.

4. Matter of the agreement.

Using technical methods, the Contractor undertakes to perform digital currency exchange for a commission from the Customer, after the submitting the application by this person, and makes it through the sale of digital currency to persons wishing to purchase it for the money amount which is not lower than that in the application submitted by the Customer. The Contractor undertakes to transfer money according to the details specified by the Customer. In case when a profit occurs at the time of exchange, it remains on the account of the Contractor, as an additional benefit and a premium for commission services.

5. Additional provisions.

5.1. If the Contractor receives an amount on its account that differs from that indicated in the application, the Contractor makes a resettlement, which corresponds to the actual receipt of digital currency. Should this amount exceed the amount specified in the application for more than 10%, the Contractor terminates the contract unilaterally and all funds are returned to the Customer’s details, taking into account the amount deducted for commission expenses during the transfer.

5.2. Should the digital currency not be sent by the Contractor to the specified details of the Customer within 24 hours, the Customer has the full right to demand the termination of the agreement and cancel the application, thereby making the return of digital currency on its account in full. Application for termination of the agreement and return of digital currency is performed by the Contractor in the event that the money has not yet been transferred according to the details of the Customer. In case of terminating the agreement, the return of e-currencies is made within 24 hours of receipt of the application for termination of the agreement. If a delay in the return occurred through no fault of the Contractor, it will not take responsibility for it.

5.3. If no digital currency arrives from the Customer to the Contractor within the specified period from the date of submitting the application by the Customer, the agreement between the parties shall be terminated by the Contractor unilaterally, since the agreement does not enter into force. There may be no notice about it sent to the Customer. Shall no digital currency arrive to the details of the Contractor after the deadline, then such funds are transferred back to the account of the Customer, and all commission expenses associated with the transfer are deducted from that amount.

5.4. If there is a delay in the transfer of funds to the account details specified by the Customer, through a fault of a payment systеm, the Contractor shall not be liable for any damage caused as a result of a delayed transfer. In this case, the Customer shall agree that all claims would be referred to the payment systеm, and the Contractor shall provide assistance as far as possible under the law.

5.5. In case of forgery of communication flows, or due to influence in order to degrade the performance of the Contractor, namely its software code, the application is suspended, and the money transferred are subject to resettlement in accordance with the agreement in effect. Shall the Customer not agree to the resettlement, he has every right to terminate the agreement and the digital currency shall be transferred to the account details specified by the Customer.

5.6. In the case of using the services of the Contractor, the Customer fully agrees that the Contractor shall bear a limited liability corresponding to these rules for obtaining digital currency and give no additional guarantees to the Customer and shall have no additional liability before the Customer. Accordingly, the Customer shall not bear an additional liability to the Contractor.

5.7. The Customer agrees to comply with applicable laws and not to tamper any communication flows as well as create any obstacles to the normal operation of the program code of the Contractor.

5.8. The Contractor shall not be liable for any damage or consequences of an erroneous transfer of e-currency in the event that Customer have specified wrong details during application submission.

6. Warranty period

Within 24 hours of the execution of the digital currency exchange, the Contractor warrants for services provided, unless otherwise noted.

7. Contingencies.

In the case where unforeseen circumstances that contribute to non-compliance with terms of the agreement by the Contractor during the processing of the Customer’s application, the timing of application accomplishment are delayed for the corresponding period of the duration of the force majeure. The Contractor is not responsible for overdue obligations.

8. Form of agreement.

Both parties, represented by the Contractor and the Customer, shall take this agreement as an agreement equivalent to the validity of the contract designated in writing.

9. Usage of cards of England, Germany and the United States.

For cardholders from England, Germany and the United States, the arrangements for the transfer of digital currency are extended for an indefinite period, corresponding to the period required for full verification of cardholder data. For the whole period the money is not subject to any transactions and are retained in full in the account of the Contractor.

10 Claims and disputes.

Claims under this agreement are received by the Contractor in the form of e-mail where the Customer specifies the essence of the claim. This mail is sent to the details specified on site of the Contractor.

11. Exchange transactions performance.

11.1. It is expressly prohibited to use the services of the Contractor to carry out illegal transfers and fraud. At the conclusion of this agreement, the Customer agrees to comply with these requirements and to be criminally liable in the case of fraud under the laws in force.

11.2. In case of inability to fulfill orders automatically, through no fault of the Contractor, such as lack of communication, lack of funds, or erroneous data of the Customer, the money is transferred to the account within the next 24 hours or returned to the account details of the Customer, net commission expense.

11.3. On demand the Contractor is entitled to release information on the transfer of electronic currency to law enforcement bodies, administration of payment systems, as well as to victims of misconduct, victims of proven judicial fraud.

11.4. The Customer agrees to submit all the documents proving his identity, in case of suspicion of fraud and money laundering.

11.5. The Customer agrees not to interfere with the work of the Contractor and not to cause damage to its hardware and software, as well as the Customer undertakes to provide accurate information to ensure compliance with all terms of the agreement by the Contractor.

12. Liability disclaimer.

The Contractor shall have the right to refuse to sign the agreement and accomplish the application without explanation. This paragraph shall apply with respect to any client.

13 . Refund Policy

13.1. If the customer sends the amount to us. And for any reason ( have a problem , enter invalid wallet, not need the exchange , etc… ) he wants to refund the amount. he must send to us the request for refund from his email specified in the order.and 2% of the amount will be deducted from the returned amount according these fees (min fee 10 usd , max fee 30 usd).

14. AML Policy

14.1.The Service reserves the right to suspend financial transactions in cases where the AML verification of the transaction sent by the client shows a significant risk. Transaction indicators should not exceed 65% risk, and the following indicators have the critical content of individual zones: Dark Service and Dark Market – 25%; Mixer and Gambling – 25%; Exchange Fraudulent, Scam, Illegal Service, Stolen and Ransom – 2.5%.

14.2 In case of suspension of the application, the User is obliged to undergo extended verification by providing:

1. A photo of one of the documents (passport, ID-card or driver’s license).

2. Selfie with this document and a sheet on which today’s date and signature will be written by hand.

And also fully answer the following questions:

– through which platform did the funds come to you? Provide screenshots of the sender’s wallet/platform withdrawal history, as well as links to both transactions in the explorer;

– explain for what service the funds were received;

– how much the transaction was, as well as the date and time of its execution;

– through which contact person did you communicate with the sender of funds? Provide all screenshots of the correspondence with the sender, where we can see the confirmation of sending funds.

The service reserves the right to request additional documents or screenshots for extended user verification, since each case of blocking is considered individually and may require additional guarantees that the person is not involved in illegal actions.

14.3. The Service does not provide additional services for the analysis of a future transaction and does not answer questions from Users related to the possible risk of conducting an exchange transaction or converting funds. In case of doubts about the purity of the cryptocurrency, the User must independently check the degree of risk on open specialized sites or use the AML bot .

14.4 If the acceptance of title units was carried out on exchange wallets and the freezing of funds was on the part of the exchange, then if the User refuses to verify, the funds remain frozen until an indefinite moment and can be unfrozen by a court decision. All legal claims of the User in the manner of recourse must be redirected to the source of blocking funds – the exchange.

14.5 If, by a court decision, the return of the title units will be carried out by the exchange, through the exchange service, then the latter will return minus 10% – 30% of the amount received, as well as other network commissions. The amount of retention interest is determined by the harm caused by the user to the exchange service.

14.6 All information of Users on the application is confidential, however, for high-risk transactions, the online service will report and cooperate with the authorities of the countries where illegal transactions were carried out.

14.7 exchange office warns users against trying to use our service to launder money obtained by criminal means, financing terrorism, fraud of any kind, as well as from using the service to purchase prohibited goods and services and paying to risky wallets that will cause involve our service in illegal transactions and causing damages to our service .as in that cause we will frozen the funds .

Our service is not responsible for the misuse of it by third parties, the actions of intruders and possible damage associated with operations of an illegal nature.

By making an exchange, the User agrees with the current rules of the exchange service and with all the terms of the AML policy and undertakes to comply with it.

15. Account blocking

We reserve the right to restrict access to the site or refuse service for the following reasons:

1. Violation of any of the terms of this Agreement

2. Submitting inaccurate documents for verification

3. Visiting our website using an anonymous agent or VPN

4. Using funds obtained illegally

5. Opening several accounts for one person

6. Complaining about our service to operators of payment systems without  contacting us first , with out contacting us in general , or while we are still trying to solve the Customer issues and answers all his questions that help in solving the issues.


16.1 Offered goods and services are provided not at the order of an individual or enterprise operating the WebMoney Transfer systеm. We are an independent enterprise providing services and making independent decisions about pricing and offers. Enterprises, operating the WebMoney Transfer systеm, do not receive any fees or other remuneration for participation in the provision of services and do not bear any responsibility for our activity.
Accreditation performed by WebMoney Transfer exclusively to confirm our contact details and verify the identity. It is performed at our will and does not mean that we in any way are connected with the sales conducted by the WebMoney systеm operators.

16.2 we accept funds only from verified WMZ wallets so we not accept alias passport , and if user breake our rules and send from unverified wallet we have the right to refund the amount minus 10% fee .

17 . countries not accepted for verification