Anti-Money Laundering (AML) & KYC Policy

1. General Provisions

• 1.1 Risk-Based Approach (RBA): The Service employs a strict Risk-Based Approach. Every transaction is assigned a Risk Score (0%–100%) integrated with third-party blockchain analytics (Bitok.org).
• 1.2 Risk Thresholds:
  • Low Risk (<25%): Transactions are processed automatically without delay.
  • Medium Risk (25%–70%): Subject to automated monitoring.
  • High Risk (>70%): Transaction is temporarily blocked; mandatory KYC/SoF (Source of Funds) procedures are initiated.
• 1.3 Transaction Suspension: The Service reserves the right to suspend, delay, or cancel any financial transaction if the AML verification shows significant risk, even in cases with low-risk indicators if suspicious activity is suspected.
• 1.4 One-Time Deposit Address: The deposit address provided is valid for one (1) transaction only. Reusing an address for multiple payments will result in immediate fund freezing and mandatory verification.

2. Prohibited Platforms & High-Risk Compliance Indicators

Decisions, asset holds, and restrictions are strictly enforced if a transaction is directly or indirectly connected to any of the following illicit categories or sanctioned entities:

• Prohibited Categories & Activity: Terrorism financing, Ransomware extortion, Child Abuse Material (CSAM), Scams/Phishing, Darknet markets, “Dusting” attacks, Stolen funds, Protocol Privacy, and Mixing Services (Tumblers).
• Prohibited Platforms & Sanctioned Entities: Hydra, Garantex, Blender.io, Lazarus Group, ChipMixer, Bitzlato, Netex24, BTC-e, EXMO, Bitpapa, Rapira, Huobi (HTX), CommEX, Tornado Cash, Nobitex, Wasabi Wallet, Peer2Market, SkyCrypto, or any other high-risk/unregulated Gambling and P2P nodes.

3. Verification Stages & Requirements

If a transaction is flagged and blocked by our AML monitoring systеm based on the predefined Risk Thresholds (Section 1.2), the following mandatory procedures shall apply:

Stage 1: Initial Block & Notification

The transaction is paused, and the user must provide the following compliance documents:

• Valid government-issued ID (Passport, ID Card, or Driver’s License).
• A selfie holding the ID and a handwritten note with the current date and signature.
• A short verification video (if requested by the compliance department).
• Proof of Origin: Clear evidence regarding which platform the funds originated from (e.g., screenshots of wallet withdrawal history and blockchain links).
• Purpose of Transaction: Explanation of the service or purpose for which the funds were received.
• Communication Log: Screenshots of correspondence showing confirmation of the transfer.

Stage 2: Review Timeframes

• Standard Cases: Most reviews are completed within 24 hours after receiving all requested documents.
• Complex/High-Risk Cases: Due to deep security checks or “layering” investigations, the review may take up to 48 hours.

4. Refund Policy & Administrative Fees

• 4.1 Eligibility: Refunds are processed conditionally and will be sent strictly back to the original sender address.
• 4.2 Processing Fee: A 1% administrative fee applies to all refunds (Minimum: 10 USDT | Maximum: 100 USDT).
• 4.3 Separate Payment Rule: This administrative fee must be paid separately from a verified “clean” wallet address and cannot be deducted from the frozen or blocked funds.
• 4.4 Timeframe: Refunds are processed within 24 hours after successful identity verification, compliance clearance, and receipt of the processing fee.

⚠️ Mandatory Refund Communication Rule:
To initiate a refund, users must contact support exclusively using the email address associated with the original order. For security and compliance reasons, requests originating from any other email addresses will be automatically rejected.

5. Suspicious Receiving Addresses

• 5.1 Policy on High-Risk Destinations: If “clean funds” are sent to a receiving address flagged as high-risk, scam-related, or suspicious, the transaction will be placed on hold immediately, and a full compliance review (up to 7 business days) becomes mandatory.
• 5.2 Non-Compliance Outcome: Failure to comply with verification or provide requested documents may result in permanent account restriction and forfeiture of funds in line with international AML regulations.

6. Liability & Legal Cooperation

• 6.1 Confidentiality: User information remains strictly confidential but will be shared with competent law enforcement and judicial authorities where illegal activity is identified.
• 6.2 Market Stability: The Service is not liable for cryptocurrency market price fluctuations during the review, verification, or freezing period.
• 6.3 Third-Party Freezes: If funds are frozen by a third-party exchange and the user refuses verification, funds remain frozen until an official court decision is issued. A 10%–30% deduction applies to such returns.

7. Acceptance of Policy

By using the Service and initiating an exchange, the User:

• Confirms full understanding and agreement with this AML/KYC Policy.
• Undertakes to comply with all legal requirements and documentation requests promptly.
• Acknowledges that funds may be frozen at any time if suspicious activity is detected, regardless of the initial automated risk score.