Anti-Money Laundering (AML) Policy
1. General Provisions
1.1. The Service reserves the right to suspend, delay, or cancel any financial transaction if the AML verification of the transaction sent by the client shows a significant or suspicious risk — including low-risk cases where suspicious activity is suspected.
1.2. The deposit address provided is valid for one (1) transaction only. Any additional payment made to the same address, even for testing or partial amounts, will result in immediate fund freezing and mandatory verification.
2. Extended Verification
2.1. In the event of transaction suspension, the User must complete extended verification by providing:
- A valid government-issued document (passport, ID card, or driver’s license).
- A selfie holding the same document and a handwritten note with the current date and signature.
- A short verification video.
2.2. The User must also provide full and clear answers to the following questions:
- Which platform did the funds originate from? (Provide screenshots of the sender’s wallet/platform withdrawal history and transaction links on the blockchain explorer.)
- For what purpose or service were the funds received?
- What is the exact transaction amount, date, and time?
- With whom did you communicate regarding the transaction? (Provide screenshots of correspondence showing confirmation of the transfer.)
2.3. The Service reserves the right to request additional documents or evidence if needed. Each case is reviewed individually and may require further guarantees to prove the User is not involved in illegal activity.
2.4. The verification and compliance review process is carried out within fourteen (14) business days.
3. Risk Analysis Responsibility
The Service does not provide advance transaction risk analysis or advice to Users regarding potential AML risks.
Users must independently verify the transaction risk level using open-source AML platforms or AML bots before making a transaction.
4. Funds Frozen by Third-Party Exchanges
If funds are frozen by an exchange platform and the User refuses verification, the funds will remain frozen indefinitely and can only be released by court decision.
All legal claims must be directed to the source of the freeze (the exchange), not the Service.
5. Return of Frozen Funds by Court Decision
If, by court decision, frozen funds are returned through the Service, the Service will deduct 10%–30% of the total amount received plus network fees.
The deduction amount will depend on the damage or risk caused to the Service by the User.
6. Confidentiality and Legal Cooperation
All user information is treated as strictly confidential.
However, for high-risk transactions, the Service will report and cooperate with competent authorities of the relevant countries where suspicious or illegal activity is identified.
7. Prohibited Activities
The Service strictly prohibits:
- Money laundering or financing terrorism
- Fraud or illegal activity of any kind
- Purchase of prohibited goods or services
- Payments to risky wallets that may involve the Service in illegal transactions
Any attempt to violate these rules will result in immediate account and fund freezing.
8. Suspicious Receiving Addresses
8.1. If a user sends clean funds (legitimate and verified), but the receiving address is flagged as high risk, scam-related, suspicious, or linked to money laundering, the following will apply:
- Transaction Hold: Funds will be immediately placed on hold.
- No Automatic Refund or Completion: A compliance review must be completed first.
- Verification Requirement: The User must provide:
- Government-issued ID or passport
- Proof of address
- Transaction history/screenshots proving the source of funds
- Any additional documents requested by the compliance department
8.2. Review Period: Compliance review will be completed within 14 business days after receiving all documents.
8.3. Outcome:
- If funds and transactions are legitimate — transaction will be completed or refunded.
- If verification fails or documents are not provided — funds may remain frozen or be reported to authorities.
8.4. User Responsibility: Users must ensure the receiving address is safe and not associated with any illegal activity.
8.5. Non-Compliance: Failure to comply with verification may result in permanent account restriction and forfeiture of funds in line with AML regulations.
9. Historically Prohibited Platforms
Transactions connected to previously sanctioned or illegal platforms are not allowed, including:
- Garantex
- Hydra
- Blender.io
- Lazarus Group
- Genesis Market
- ChipMixer
- Shinbad
- Bitzlato
- netex24.net
- BTC-e / FinCEN
10. High-Risk Entity Categories
Any transaction involving the following entities will be frozen and require mandatory KYC verification:
- Sanctions
- Terrorism
- Darknet
- Ransomware / Malware
- Mixing Services
- Child Abuse
- Stolen Funds
- Scam / Fraud
- Protocol Privacy
- Bridge
- Decentralized Exchanges
- Gambling
11. Liability Disclaimer
The Service is not responsible for:
- Misuse of the platform by third parties
- Actions of intruders or fraudsters
- Any damage resulting from illegal operations conducted by the User or others
12. Compliance Risk Handling Fee
12.1. In cases where a transaction is frozen and the User’s wallet or associated source is confirmed, through compliance review, to be involved in high-risk or prohibited activities (including but not limited to sanctions, fraud, mixing services, stolen funds, or other AML violations), the Service reserves the right to refuse acceptance of such funds.
12.2. If the transaction is rejected due to confirmed involvement in prohibited or high-risk activity, the Service may charge an Administrative Compliance Fee equal to 2% of the total transaction amount, with a minimum fee of 10 USD and a maximum fee of 100 USD.
12.3. The Administrative Compliance Fee must be paid separately by the User from a verified clean wallet address that is not associated in any way with the frozen transaction or any high-risk activity. The fee payment must be made independently and shall not be deducted from the frozen funds.
12.4. If a refund decision is made, the full amount of the originally frozen funds will be returned to the same sending wallet address from which the transaction originated.
12.5. The Service reserves the right to withhold funds entirely if required by applicable law or competent authorities.
13. Acceptance of Policy
By using the Service and initiating an exchange, the User:
- Confirms understanding and agreement with this AML Policy.
- Undertakes to comply with all AML rules and legal requirements.
- Acknowledges that funds may be frozen at any time, even with low-risk indicators, if the Service suspects suspicious activity.
- Understands that each deposit address is for one transaction only and reusing the same address may result in fund freezing.
This AML Policy is designed to comply with international anti-money laundering regulations, protect the platform, and ensure legal and secure transactions.
